Graystone Autoparts is an online retailer and does not have four retail stores. Parcels can be collected or will be couriered to your door (to the address you supplied) by your selected courier (cannot be delivered to P.O. Boxes). If you are not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign the delivery receipt e.g. family member, staff, etc.

A working phone number MUST be included on checkout to schedule a delivery date and time.

All orders shipped with Globe Flight. All orders can take up to 3 business days to process, regardless of the shipping option selected at checkout.

We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Delivery Time Frames and Charges

Couriers operate Monday to Friday from 8 am to 5 pm.

Delivery costs are set at R150 to R 250 for deliveries within South Africa only.

Kindly note that we currently only ship within SA, for deliveries outside of South Africa, courier and collection must be arranged directly by the customer. Please drop us a mail at info@graystoneautoparts.co.za to discuss.

Delivery time frames are as follow:

• Local Pickup can take a 1-24 hours
• Central Cape Town and surrounds 1 to 3 working days
• National (all major cities) 2 to 4 working days
• Regional (all other areas) 3 to 5 working days

1.General

Graystone Auto Parts Online website is run by:

Greystone Trading 1305 cc

2. Acceptance of Terms

2.1 Graystone Auto Parts Online permits the use of this website subject to the “Terms and Conditions”. By using this website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. Do not use this website if you do not agree to the Terms and Conditions.

3. Products

3.1 Products sold by the company GRAYSTONE AUTO PARTS, are destined to people and companies. Shipping will have to take place in the client’s country of residence.

3.2 The types of products sold on the GRAYSTONE AUTO PARTS website are exclusively new products. GRAYSTONE AUTO PARTS ONLINE does not sell used products. The characteristics of the products presented on the website can change over time. The pictures of the products are non-binding. GRAYSTONE AUTO PARTS does not accept any responsibility for any errors and omissions on this website.

3.3 Given the specificity and the highly technical nature of products sold by GRAYSTONE AUTO PARTS ONLINE , the client is expected to strictly adhere to the instructions and recommendations concerning safety and reliability. This includes use (vehicle, inflation, pressure, speed rating and load index etc), mounting and storage of the product. GRAYSTONE AUTO PARTS ONLINE is in no way liable for poorly mounted tyres or other products by third party or damage caused by use under abnormal conditions.

3.4 No stock.

Considering the important volume of daily order processing, GRAYSTONE AUTO PARTS ONLINE does not guarantee absolute availability of products and services ordered. In case of no stock, GRAYSTONE AUTO PARTS ONLINE will contact the client at its earliest convenience in order to suggest a change of reference (stock) or a cancellation. In case of an order modification, GRAYSTONE AUTO PARTS ONLINE will adjust the amount (overdue/due) according to the new reference (stock) chosen and will confirm the modified order by email. In the event that the Online Shopper has already paid for his order, and stock had become unavailable, for any reason whatsoever, prior to & after the payment of said order being confirmed, due to sell out, availability or any other valid reason or reasons, GRAYSTONE AUTO PARTS ONLINE, shall refund the online shopper at full order value,via EFT.

4. Order

4.1 Order Registration. Orders must be placed on the sales site on GRAYSTONE AUTO PARTS ONLINE. The site on which the order is placed must be that applying to the tax invoice address, residence and customer delivery country.

4.2 Order confirmation

Order confirmation will be sent within 24 hours of registration of the order, by automatic email, to the email address supplied by the customer.

Attention!

Orders are processed only after receipt of payment and crediting funds in the amount stated on the invoice. Any order, for which payment is not made within seven days of receipt by the customer of the order confirmation, will be automatically cancelled.

 

4.3 Order modification

Information supplied by the customer, when placing the order, is binding. In the event of an error in the wording of the email address or recipients details, GRAYSTONE AUTO PARTS ONLINE cannot be held liable for its inability to confirm the order or make delivery. No change of delivery address for the package(s) can be taken into account, once it has been paid for and intransit. The customer may, however, at his own risk, request a change of delivery address from the transport company. In that case, GRAYSTONE AUTO PARTS ONLINE cannot be held responsible for any delivery error or loss of the package(s) by the transport company.

No modification of the order details (size, make, profile, invoicing or delivery address) is possible after receipt of payment by GRAYSTONE AUTO PARTS ONLINE.

In the event of an error in one of these mentioned details, the customer must contact the GRAYSTONE AUTO PARTS ONLINE customer service, using the contact form which indicates the procedure and conditions for cancellation and reimbursement of the order. (See Withdrawal and Cancellation)

 

4.4 Refusal of order processing

GRAYSTONE AUTO PARTS ONLINE reserves the right to refuse any order from a client for legitimate reasons.

4.5 Back orders.  GRAYSTONE AUTO PARTS ONLINE are willing to place any product, not currently available, on back order. This facility is available once a minimum of 50% deposit is paid and received. GRAYSTONE AUTO PARTS ONLINE will confirm this back order after a firm order has been placed. Pricing differential of the back ordered part/s will be advised if any price increase has been implemented on these part/s and the difference outstanding to be paid on stock arrival at GRAYSTONE AUTO PARTS ONLINE and prior to delivery to the online customer.

5. Price and payment

5.1 Prices given on the website of GRAYSTONE AUTO PARTS ONLINE are expressed in South African Rand.

5.2 GRAYSTONE AUTO PARTS ONLINE has the right to modify its prices according to supply and demand without prior notice. The price to pay is the price as of the date of order. (conditions apply)

5.3 Payment by credit card. We accept MasterCard and Visa credit cards. For security reason, we do not accept cheques as a form of payment. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order.

5.4  Payment by bank Transfer (E.F.T) Electronic Funds Transfer.

The client should refer to the “Payment Information” section to obtain the banking details for GRAYSTONE AUTO PARTS ONLINE. The order will not be considered valid until GRAYSTONE AUTO PARTS ONLINE’s bank has received confirmed payment. (Allow 3 to 4 business days excluding Saturday, Sunday & public holidays for transfers)

Orders are processed only after corresponding payment is received. Any order for which payment is not received within 7 days will be automatically cancelled.

1. Introduction. These terms cover any transactions where we provide goods to you through this website.
2. The parties. We are the vendor under these terms. You are the customer under these terms.
3. Duration. These terms commence when you accept them and continue until terminated.
4. Orders. You place orders with us on the following basis:
   • you promise that you have the legal capacity to enter into the transaction;
   • we only conclude an agreement when we dispatch our goods to you;
   • we may cancel any order, but we will refund any money you have paid if we do;
   • we conclude an agreement where you are domiciled; and
   • each order is a separate agreement, but you breach all of them if you breach one.
5. Goods. We sell the goods to you on the following basis:
   • you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise;
   • we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously;
   • risks related to the goods pass to you on delivery;
   • ownership in the goods passes to you on payment of the fees in full; and
   • you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.
6. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.
7. Intellectual property. We own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.
8. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.
9. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.
10. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.
11. Indirect damages excluded. We are not liable for any other losses that they may cause you.
12. Breach. Please don’t breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.
13. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to, we will give you as much notice as possible in writing.
14. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally, go to arbitration if mediation fails.
15. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others’ email addresses and choose their respective street addresses as their service addresses for all legal documents, but they may change either address on 14 calendar days written notice to the other.
16. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.
17. Entire agreement. The agreement is the entire agreement between the parties on the subject.
18. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.
19. Governing law. South African law governs this agreement.
20. Jurisdiction. You consent to the jurisdiction of the Magistrate’s Court.

Privacy Policy

Last updated: February 05, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tellsYou about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information inaccordance with this Privacy Policy. This Privacy Policy has been created with the help of thePrivacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalizedhave meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers toGraystone Autoparts (Pty) Ltd

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Yourbrowsing history on that website among its many uses.

Country refers to: South Africa

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers toGraystone Autoparts, accessible from www.graystoneautoparts.co.za You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages,unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use,unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook
• Twitter

If You decide to register through or otherwise grantus access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additionalinformation with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies.A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse cookies, our Service may use Cookies.
• Flash Cookies.Certain features of our Service may use local stored objects (or Flash cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at

https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_W here_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_ ● Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.They help to authenticate users and prevent fraudulent use of user accounts.Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have acceptedthe use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personalexperience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract:the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobileapplication’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern oras part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers:We may share Your personal information with Service Providers to monitor and analyze the use of our Service, tocontact You.
• For business transfers:We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business toanother company.
• With Affiliates:We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners:We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users:when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other usersor register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Youractivity. Similarly, other users will be able to view descriptions of Your activity, communicatewith You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, exceptwhen this data is used to strengthen the security or to improve the functionality of Our Service,or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personalinformation.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisitionor asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service● Protect the personal safety of Users of the Serviceor the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronicstorage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collectedPersonal Data from anyone under the age of 13 without verification of parental consent,We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis forprocessing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@graystoneautoparts.co.za

Full copyright belongs to its rightful owner.

GRAYSTONE AUTO PARTS ONLINE is committed to exchanging any defective product reported within the standard 7 day time limit:

1. The defect is noted at time of delivery. At that point, the client has 7 (seven) business days starting from the delivery date to inform customer services of GRAYSTONE AUTO PARTS ONLINE.
2. The defect is noted during mounting, which has to take place 7 (seven) business days at the latest after delivery.
3. If the fitment centre or garage has had the components in their possession for over seven business days, deformation, contamination or damage during this period, will not be considered a valid reason for complaint.

Should any product become defective through normal usage and within the specified warranty period as stipulated by the manufacturer, the client must contact GRAYSTONE AUTO PARTS ONLINE using the contact form quoting their invoice number, proof of where fitment was conducted and explanation details of the suspected defective part. On receipt of the details, GRAYSTONE AUTO PARTS ONLINE will forward these details to the relative manufacturer who will deal with the relevant issue.

Please note: No warranty or guarantee, supplied by GRAYSTONE AUTO PARTS ONLINE, on purchased components by the client and fitted to client’s vehicle, may be passed on, by the client, should the vehicle in possession of the client be sold or disposed of.

Monthly Product Specials.

Any and all monthly price specials on offer are based on a first come first served basis. Most monthly specials are time limited offers and whilst stock lasts only. E&OE.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.